Customer Feedback & Complaints Policy
At Property Scout Ltd, we are committed to delivering world-class services to the highest standard. We are ambitious and dedicated, continuously re-evaluating and improving our customers’ experience.
If you have any suggestions on how we can improve, we would love to hear from you! Your feedback helps us enhance our services and shape the future of our company.
How to Provide Feedback
If you would like to share your thoughts, please email us at info@propertyscoutltd.co.uk with your comments.
If You Have a Complaint
If something has not met your expectations, please let us know as soon as possible. Your opinion matters, and we want to ensure we address any concerns effectively.
How to Submit a Complaint
Email us at info@propertyscoutltd.co.uk with as much detail as possible. Please include:
- A clear description of the issue
- Any relevant supporting information
- How you would like us to resolve the matter
We will acknowledge your complaint within 5 working days (this may take longer during busy periods).
Our Investigation Process
We will thoroughly investigate your complaint and may request further details if necessary. This process should take no longer than 14 days from the date we receive all relevant information. Once the review is complete, we will provide you with a resolution.
Still Not Satisfied?
If you’re not happy with our response – or if we fail to respond – you can escalate your complaint to the Property Redress Scheme (PRS). The PRS provides independent mediation for property investors and entrepreneurs.
Escalating Your Complaint
To take your complaint to the PRS, visit www.propertyredress.co.uk and follow their complaint submission process.
Our PRS Membership Details:
- Company Name: Property Scout Ltd
- Membership Number: PRS050654
For further assistance, feel free to contact us at info@propertyscoutltd.co.uk.