Reservation Fee & Refund Policy

1. Reservation Fee & Refund Eligibility

When an investor reserves a property through Property Scout Ltd, a reservation fee is required to secure the deal. This fee ensures exclusivity and covers administrative costs.

We understand that due diligence is a crucial part of the investment process. As such, investors are granted a 14-day due diligence period to conduct their own assessments, including surveys, legal checks, and financial verifications.

2. 14-Day Refund Policy

Investors are eligible for a full refund of the reservation fee if they decide not to proceed with the property within 14 days of payment, provided that:

• Due diligence reveals significant issues affecting the investment.
• The investor formally requests a refund within the 14-day period.

3. Property Availability & Replacement

In the event that a property falls through due to circumstances beyond our control (e.g., vendor withdrawal, unforeseen legal complications):

• The investor will be offered a full refund, OR
• The investor may choose to transfer their reservation fee to a similar alternative property.

4. Non-Refundable Circumstances

A refund will not be issued if:

• The investor fails to complete their due diligence within the 14-day period.
• The investor decides to withdraw after the 14-day period has expired.
• The deal falls through due to the investor’s inaction or inability to proceed (e.g., failure to secure financing).

5. Refund Request Process

To request a refund, investors must submit a written request via email to info@propertyscoutltd.co.uk within the 14-day refund window.

Refunds will be processed within 48 hours, unless additional information is required. If further details are needed to review the refund request, processing may take up to 7-10 days.

For further inquiries, please contact us at info@propertyscoutltd.co.uk.